At EBOX TENDERS, we are committed to providing our users with a high-quality eProcurement SaaS platform that meets their needs. We understand that in some cases, users may require refunds or cancellations. This policy outlines our refund policy, refund requirements, cancellation policy, and other pertinent areas to be considered.
To request a refund, please send an email to our support team at [email protected] with the subject line "Refund Request." In your email, please provide us with your Company name, Tender Reference details, and the reason for your refund request.
Approved refunds will be issued to the original payment method used to purchase within five to 10 business days per the processing times of your financial institution. If you have not received your refund within the specified timeframe, please contact your financial institution.
Contact organizer for their refund policy.
Note: All service fees are non-negotiable and non-refundable.
eBoxTenders - does not have the authority to cancel or postpone any Tenders on the platform; this is at the sole discretion of the Procurement Manager .
In the event of a postponement, all Tenderers will be notified via email, notification alerts in their user profiles, and/or post updates on all eBoxTenders social media platforms.
In the event of a cancellation, all Tenderers will also be notified via email, notification alerts in their user profiles, and/or post updates on all eBoxTenders social media platforms.
All refunds will be generated automatically. Users will receive notification alerts through their user profiles at each stage of the refund process. All approved refunds will be credited to the original payment method used at the point of purchase within five (5) to ten (10) business days depending on your financial institution.
Note: All service fees are non-negotiable and non-refundable.
Please note that refunds are not available for users who have violated our terms of service or engaged in any fraudulent activities. We reserve the right to decline refund requests at our discretion.
If you are experiencing any issues with our eProcurement SaaS platform, please contact our support team before requesting a refund. Our support team is available to assist you with any technical issues or questions you may have.
eBoxTenders eBoxTenders reserves the right to modify this refund policy at any time. If we make any material changes to this policy, we will notify our users by email or by posting a notice on our website.
To contact the Procurement Manager, please refer to the footer of the Tender Email Invitation and use the listed contact email.
If you have any questions or concerns about our refund policy, please contact our support team at [email protected].
